Refund policy

Last updated: 20 October 2026.

Red Growth is operated by AGUIACORP LTD, registered in England and Wales, company number 16617080. Registered office and correspondence address: 167–169 Great Portland Street, London, England, W1W 5PF, United Kingdom. Email: thestructure45@gmail.com.

United Kingdom orders

This policy applies to consumer orders delivered in the United Kingdom. We do not offer an additional 60-day commercial returns or money-back guarantee. This does not limit your statutory rights.

Your right to cancel

You may cancel an online purchase without giving a reason by notifying us within 14 days after you receive the goods. Where goods from one order are delivered separately, the cancellation period runs from receipt of the last item. You may also contact us to cancel before delivery.

No physical return required

For a valid cancellation or an established entitlement to a refund, we waive the requirement to send the product back. Do not post goods to our registered office or to the supplier in China. We do not charge return postage or restocking fees. You may open and inspect the product; this policy does not impose an unopened-packaging condition on your statutory cancellation rights.

How to request a cancellation or refund

Email thestructure45@gmail.com with a clear statement that you wish to cancel or request a refund, your name, the product, order number if available and delivery date. You do not need to give a reason for cancellation within the statutory cancellation period. If you report a fault, damage, wrong item or non-delivery, describe the problem; relevant photographs can help but are not a blanket condition removing your legal rights.

Optional cancellation form: To AGUIACORP LTD, 167–169 Great Portland Street, London, England, W1W 5PF, United Kingdom; thestructure45@gmail.com. I give notice that I cancel my contract for the following goods: [goods]. Ordered on [date], received on [date]. Customer name: [name]. Address: [address]. Date: [date]. Signature only if sent on paper.

Refund amount, method and timing

For a valid cancellation, we refund the price paid for the cancelled goods and the standard delivery charge, if charged, without undue delay and no later than 14 days after we receive your cancellation notice. We do not wait for a physical return. Refunds go to the original payment method unless you expressly agree otherwise without fees. Your payment provider may need additional time to display the credit.

Faulty, damaged, incorrect or undelivered goods

Contact us promptly. Your rights under the Consumer Rights Act 2015, including the applicable short-term right to reject faulty goods and rights to repair, replacement or refund, remain unaffected. These rights do not end when the 14-day change-of-mind period ends. We cover costs for remedies we are legally responsible for, including any necessary shipping or return costs. We do not require a physical return for an established refund entitlement.

After the cancellation period

There is no additional 60-day change-of-mind offer. Requests outside the statutory cancellation period are considered according to the issue and your legal rights. Nothing in this policy excludes or restricts rights that cannot lawfully be excluded.